Crave Interactive Ltd, a leading innovator and
vendor of smart emenu solutions for the hospitality industry, today
announces the worldwide launch of Crave GuestService+, a unique solution
whereby hotel guests access a host of useful services via a stylish
branded tablet when in-room and a Smartphone app when out and about.
Crave GuestService+ includes food and drink ordering for Room Service or in Hotel restaurants, bars, pool areas and conference rooms. Goods are charged to the room or paid by PayPal or credit card. Hotel bills can be paid without queuing for checkout.
Guests can access a vast range of concierge services in multiple languages wherever they are. Information on Hotel amenities is instantly accessible. Ratings and feedback are encouraged with integrated social media boosting the Hotel’s on-line presence and providing valuable guest feedback. Loyalty club information is integrated and instantly accessible.
Hotels benefit from higher guest satisfaction, increased spend per customer and a brand interaction with the guest that lasts long after the visit. The Smartphone app continues to be useful to the guest after their stay, thereby extending the brand experience and enticing them to rebook.
“The time is right for quality Hotels to embrace the popularity of tablet computers and Smartphones to provide better services to their guests in a compelling and cost effective way.” said Crave Founder and CEO, Gareth Hughes, “Crave GuestService+ provides the guest with better service and access to the information they require, wherever they are. For Hotel operators the financial and marketing benefits coupled with low implementation costs make Crave GuestService+ a game changing technology.”
Crave GuestService+ is powered by Crave Cloud, a powerful software platform designed for large chains as well as independent operations. Crave Cloud is integrated with POS (Point of Sale) and PMS (Property Management System) systems. The hotel operator has complete control in real time over the services offered to guests. Changes in menus or pricing are instant.
Crave Cloud includes sophisticated analytics and reporting, allowing Hotels to understand their guest’s preferences and interests in a manner not previously possible. Services and marketing offers can therefore be managed in an intelligent, personal way that guests will appreciate. The Smartphone app enables an on-going relationship with the guest.
“Crave GuestService+ provides new effective marketing opportunities and a memorable brand experience in a way that guests appreciate.” continued Hughes “The branded Smartphone app stays with the guest long after their visit. It helps entice a repeat booking and encourages recommendations to the guests’ social media friends and contacts.”
Crave GuestService+ is available in-room on Crave’s stylish 7-inch touch screen tablet with Smartphone apps for IOS (iPhone), Android, Windows and Blackberry.
Crave GuestService+ will be demonstrated at the imenuexpo at Jarvits Centre, New York November 13-15th, and HTNG 6thEuropean Conference 14-18th November, Grand Hyatt, Berlin, Germany.
www.crave-emenu.com/hotel.html for brochure and high resolution images
About Crave
With its HQ in London and offices in the Netherlands and New York, Crave Interactive was formed in 2009. Its mission is to develop the very best emenu solutions for the hospitality industry.
Crave is currently the European market leader of emenu solutions with multiple installations and tens of thousands of items ordered via its systems per month.
In May 2011 Crave merged with Grenos b.v., a Dutch company that was an early innovator in mobile phone ordering technology. Crave’s management team include Founder Gareth Hughes (ex FTSE 100 Director of Psion plc) and Mark Gretton (ex Chief Technology Officer of TomTom).
Contact:
Claire Barrett, Product Manager, Crave Interactive Ltd
Claire.Barrett@crave-emenu.com
+44 2030 516090
Gareth Hughes, CEO, Crave Interactive Ltd
Gareth.Hughes@crave-emenu.com
Mobile: +44 7785 551196
Crave Interactive Ltd
14 Red Lion Square
London WC1R 4QF
Logos, product and company names mentioned are the property of their respective owners.
Crave GuestService+ includes food and drink ordering for Room Service or in Hotel restaurants, bars, pool areas and conference rooms. Goods are charged to the room or paid by PayPal or credit card. Hotel bills can be paid without queuing for checkout.
Guests can access a vast range of concierge services in multiple languages wherever they are. Information on Hotel amenities is instantly accessible. Ratings and feedback are encouraged with integrated social media boosting the Hotel’s on-line presence and providing valuable guest feedback. Loyalty club information is integrated and instantly accessible.
Hotels benefit from higher guest satisfaction, increased spend per customer and a brand interaction with the guest that lasts long after the visit. The Smartphone app continues to be useful to the guest after their stay, thereby extending the brand experience and enticing them to rebook.
“The time is right for quality Hotels to embrace the popularity of tablet computers and Smartphones to provide better services to their guests in a compelling and cost effective way.” said Crave Founder and CEO, Gareth Hughes, “Crave GuestService+ provides the guest with better service and access to the information they require, wherever they are. For Hotel operators the financial and marketing benefits coupled with low implementation costs make Crave GuestService+ a game changing technology.”
Crave GuestService+ is powered by Crave Cloud, a powerful software platform designed for large chains as well as independent operations. Crave Cloud is integrated with POS (Point of Sale) and PMS (Property Management System) systems. The hotel operator has complete control in real time over the services offered to guests. Changes in menus or pricing are instant.
Crave Cloud includes sophisticated analytics and reporting, allowing Hotels to understand their guest’s preferences and interests in a manner not previously possible. Services and marketing offers can therefore be managed in an intelligent, personal way that guests will appreciate. The Smartphone app enables an on-going relationship with the guest.
“Crave GuestService+ provides new effective marketing opportunities and a memorable brand experience in a way that guests appreciate.” continued Hughes “The branded Smartphone app stays with the guest long after their visit. It helps entice a repeat booking and encourages recommendations to the guests’ social media friends and contacts.”
Crave GuestService+ is available in-room on Crave’s stylish 7-inch touch screen tablet with Smartphone apps for IOS (iPhone), Android, Windows and Blackberry.
Crave GuestService+ will be demonstrated at the imenuexpo at Jarvits Centre, New York November 13-15th, and HTNG 6thEuropean Conference 14-18th November, Grand Hyatt, Berlin, Germany.
www.crave-emenu.com/hotel.html for brochure and high resolution images
About Crave
With its HQ in London and offices in the Netherlands and New York, Crave Interactive was formed in 2009. Its mission is to develop the very best emenu solutions for the hospitality industry.
Crave is currently the European market leader of emenu solutions with multiple installations and tens of thousands of items ordered via its systems per month.
In May 2011 Crave merged with Grenos b.v., a Dutch company that was an early innovator in mobile phone ordering technology. Crave’s management team include Founder Gareth Hughes (ex FTSE 100 Director of Psion plc) and Mark Gretton (ex Chief Technology Officer of TomTom).
Contact:
Claire Barrett, Product Manager, Crave Interactive Ltd
Claire.Barrett@crave-emenu.com
+44 2030 516090
Gareth Hughes, CEO, Crave Interactive Ltd
Gareth.Hughes@crave-emenu.com
Mobile: +44 7785 551196
Crave Interactive Ltd
14 Red Lion Square
London WC1R 4QF
Logos, product and company names mentioned are the property of their respective owners.
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